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Terms of sale

Preamble

Offers from the e-shop are made by MADE IN DESIGN. The electronic catalogue provides the following information:

Identification of the Company

MADE IN DESIGN SAS
Espace Comboire Nord-Sud
32 rue de Comboire - Bat. A2
F-38130 ECHIROLLES
France

N°SIRET : 424 474 609 00049
Tel: (33) 04 38 12 93 92
Fax: (33) 04 38 12 91 39
E mail: contact@madeindesign.co.uk

Description of the main characteristics of the proposed products

Mention of the total price of the proposed products in Euros, inclusive of tax for countries of the EU, and exclusive of tax for other countries. These prices do not include shipping costs.

Information regarding the arrangements for payment, delivery or performance.

Existence of a right of withdrawal.

The period for which the offer and the price remain valid.

All information displayed on the www.madeindesign.co.uk (hereinafter referred to as the "Site") is presented in French. The customer may nonetheless opt for a presentation of the e-shop and the catalogue in English.

The customer acknowledges, before placing the order, that he has read all the information aforementioned and the General Terms of Sale.

The customer also declares that the purchase of said product is not in direct connection with his professional activity, such purchase being reserved for his personal use only.

Being a consumer, the customer has specific rights which shall be questioned if the products purchased through the e-shop were actually purchased for his professional activity. Moreover, the customer declares that he has the legal capacity to enter into this Agreement.

1. Purpose

The purpose of these General Terms of Sale is to define the rights and obligations of the parties in the context of on-line selling of products proposed in this e-shop by Made In Design.

2. Area of the offer

The geographical area covered by the offer made by the e-shop of Made In Design is the following:

  • France
  • Europe
  • Outside Europe : South Africa, Andorra, Saudi Arabia, Argentina, Australia, Bahamas, Cameroon, Canada, China, South Korea, Ivory Coast, Egypt, United Arab Emirates, U.S.A., Guadeloupe, French Guyana, Hong Kong, Hungary, Indonesia, Island, Israel, Japan, Jordan, Kuwait, Lebanon, Liechtenstein, Morocco, Martinique, Mexico, Norway, New Caledonia, New Zealand, Poland, Czech Republic, Reunion, Russia, Saint Barthélémy, Saint Martin, Senegal, Singapore, Slovakia, Switzerland, Tahiti, Taiwan, Thailand, Turkey, Venezuela

3. Contractual documents

This Agreement is made up of the following documents, in decreasing hierarchical legal value:

  • These General Terms of Sale
  • The order form
  • The photographs of the products on the Site are not contractual. Made In Design shall not be liable in case of errors or alterations resulting from the processing of these photographs.

4. Order taking

Any order form signed by the customer by an "approval click" shall constitute an irrevocable commitment which can only be challenged in the cases restrictively listed in this Agreement in Section 16 "Right of withdrawal" and Section 11 "Fulfilment of the order".

5. Confirmation of the order

The contract shall only be effective upon Made In Design’s confirmation of the order.

The customer will receive an acknowledgement of receipt by fax, mail or e-mail to confirm the order including all elements (such as list of ordered products, price, date of delivery, shipping costs…)

Made In Design reserves its right not to confirm the order for any reason whatsoever, in particular, for any problem of product procurement or any problem concerning the received order.

6. Term of the offer

The offers proposed on the Site shall be valid as long as the products related thereto are on line and while stocks last.

7. Price - Invoice

Prices are indicated in Euros. The amounts indicated in Pounds, US dollars or in any other currency are only indicative. The exact amount will be calculated in accordance with the current rate of the dollar or of the other concerned currency at the time of payment.

The purchaser is guaranteed the price posted on the Site at the time of purchase.

The price fixed at the time of purchase is firm and does not include the shipping costs which are extra. Said costs will be indicated in the confirmation of the order.

For a delivery inside the EU, the prices include the VAT applicable at the date of the order. Prices are inclusive of VAT. Neither customs duties nor VAT shall be due for a delivery inside the EU. Any variation of the VAT applicable rate may affect the sale price of the products of the catalogue.

In the event of delivery outside the EU, the customer will have to pay customs duties or VAT or any other taxes due to the import of products in the country of delivery. The customer is also solely responsible for the formalities related thereto unless otherwise specified. The customer is solely responsible for checking whether the products ordered can be imported under domestic law in the country of delivery.

The invoice will be issued by Made In Design. The customer shall indicate the address to which the invoice is to be sent.

The price is payable upon placement of the order. The customer undertakes to pay the total price of the products (price of products and shipping costs) as stipulated on the Site and also to pay for, or have someone pay for the customs duties, the VAT or any other taxes due to the import of products in the country of delivery, directly to the forwarding or customs agent. The customer shall pay for his order: - by credit card as proposed on the Site. When approving the order form, the customer warrants MADE IN DESIGN that he has all authority needed to use such a method of payment by credit card - by cheque payable to MADE IN DESIGN. Failing receipt of the cheque ten (10) days from the confirmation of the order by MADE IN DESIGN or in case of rejection by the bank, MADE IN DESIGN is entitled to cancel the order.

8. Payment

The price is payable upon placement of the order.

The customer undertakes to pay the total price of the products (price of products and shipping costs) as stipulated on the Site and also to pay for, or have someone pay for the customs duties, the VAT or any other taxes due to the import of products in the country of delivery, directly to the forwarding or customs agent.

The customer shall pay for his order

By credit card as proposed on the Site.

When approving the order form, the customer warrants Made In Design that he has all authority needed to use such a method of payment by credit card.

9. Non-payment - Retention of title

Title to the ordered products shall pass to Made In Design upon full and definitive payment pursuant to the Act dated May 12, 1980. Made In Design reserves its right to claim the return of the ordered products in case of non-payment.

Under those circumstances, and upon Made In Design's request, the customer shall return any product for which the payment has not occurred. The customer shall pay for any costs in connection therewith.

10. Transfer of risks

Risks of loss shall pass to the customer upon delivery of the product to the carrier by Made In Design. Products transportation is at the customer's own risk, even if they are shipped or returned carriage free.

During the withdrawal period mentioned hereunder in Section 16, the customer, as custodian, shall be liable for the product. If the product is damaged or destroyed during the customer's custody, this latter will bear all the consequences thereof.

11. Fulfilment of the order

The order will be fulfilled within the period indicated on the Site and confirmed by Made In Design at the time of the confirmation of the order. In any case, the order will be fulfilled within 30 days following the confirmation of the order at the latest, subject to the limit of available stock and unless otherwise agreed.

If the product ordered is not available or is out of stock, Made In Design undertakes to inform the customer as soon as possible and to indicate a replenishment time.

The customer may, at its option, wait for the availability of the product or obtain a refund and shall inform Made In Design by e-mail.

12. Delivery

The area of delivery corresponds to the geographical area covered by the offer.

Products are delivered to the address indicated by the customer in the order form.

Delivery shall be deemed to have been made when the products are delivered to the carrier.

The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute evidence with regard to transport and delivery.

The customer shall check the content, the conformity and the condition of the product(s) on delivery thereof.

In the event of delays, damages, total or partial losses, or any problem whatsoever, the customer shall be responsible for exercising all claims against the carrier. Made In Design shall never be held liable for any reason whatsoever.

Therefore, Made In Design advises the customer to check the condition of the products upon delivery and before signing the acknowledgement of receipt of the parcel.

If the customer notes any damage he shall reject the products or issue handwritten, precise and dated reservations. These reservations must be confirmed by registered letter with recorded receipt sent to the carrier within three (3) working days following the delivery date of the products. A copy should be sent to Made In Design.

If you have not received your parcel, the carrier might require a copy of your ID and a signed statement.

13. Force majeure

It is expressly understood that are considered as cases of force majeure, in addition to those which are usually retained by the case law in France:

Total or partial strikes, interruption of transport facilities or of procurement for any reason whatsoever, legal or governmental restrictions, computer breakdown, interruption of telecommunications including communication networks and especially internet.

Should a case of force majeure occur, the fulfilment of the order will in a first step be suspended.

If after a three (3) month period, the parties ascertain the continuance of said case of force majeure, the order will be automatically cancelled, unless otherwise agreed by both parties.

14. Collection of the goods in the event of the customer's absence

In the event of the customer's absence at the time of the delivery, the carrier will leave a delivery notice at the delivery address given by the customer. The products shall be collected at the address indicated by the carrier and according to the carrier's instructions.

If after the period indicated by the carrier, the customer has not collected the products, the products will be returned to Made In Design which reserves its right to refund the customer the price of the products, the postage costs remaining payable by the customer.

15. Claims

Claims related to the non-conformity of the delivered product(s) with the order shall be made in writing directly to Made In Design and immediately upon receipt of said product(s). The customer must keep the packaging and the delivery note.

In case of an error, the customers undertake to return said product within seven (7) days from its receipt provided that the product is returned to Made In Design, without opening the packaging, in its original condition and packaging, together with all the associated documents.

Once Made In Design has received the product in due form, it will, at its expenses, send the product initially ordered by the customer.

16. Return Policy

16.1 - 14 Day Money Back Guarante

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the legal right to return your order within fourteen (14) working days of receipt of the goods.

In order to process a return we will need you to contact our customer service by phone or email, quoting your order number. Any goods returned must be returned in its original packaging, in the condition in which you received them, shall neither have been used, nor have suffered any damage.

The goods should be returned to the following address:

  • ENTREPOT Made In Design
  • Z.I. Centr'Alp
  • 1343, rue Aristide Bergès
  • 38343 Voreppe cedex
  • FRANCE

You can organize the return yourself at your own expense to the address above. Please dispatch all goods by traceable post, including the reason for exchange or refund. Made in Design will not be responsible for any returned goods lost in transit.

To avoid any excess charges by returning the product(s) to our French warehouse, we can organize a courier service to pick up the goods. The courier service will call the customer to arrange a good time to pick up the un-wanted product(s). The amount that the customer will be charged is based on the cost of the transport between the customer's address and our London address only.

The fixed prices for returning un-wanted products are as follows:

  • £7.90 for small/light parcels (<3kg). Pre-paid returns label to be taken to your nearest post office.
  • £19.90 for small/light parcels (<10kg) pick up service Dachser group.
  • £28.90 for small parcels (10-20kg) pick up service Dachser group.
  • £55 for big products to be returned on palette. Pick up service Dachser group.

You will be refunded within (30) days from the order is received in our warehouse. Refunds are generally made by bank transfer so we may need your bank details.

Please note that any order returned to our London address will not be accepted.

16.2 - Return of damaged / faulty products

We remind you that if you receive a product damaged in transit and if you have recorded this damage on the delivery sheet - all return charges will be at Made in Design's expense. If you receive a faulty product, return charges will be borne by Made in Design as well.

In both cases:

  • If the product can be returned by Royal mail to the address above, Made in Design will refund you the return charges on presentation of a receipt (the customer will have to return the parcel by Royal mail only, as recorded).
  • If the product is too heavy or too voluminous, we will organize the return by a carrier who will contact you to pick up the goods, at our expense.

17. Warranty

In order to avoid any trouble, products are verified by MADE IN DESIGN before their shipment. However, the customer shall be entitled, for all defective products, to a three (3) months contractual warranty as from the date of delivery, subject to compliance with the recommendations set forth in the user documentation and the directions for use enclosed with the products.

In any cas,e the statutory warranty against hidden defects provided for under the French Civil Code (Section 1641 et seq.) shall be enforceable.

The customer is entitled to an extended warranty for certain products. In that case, conditions and term of the warranty are defined in the warranty certificate delivered with the product. The said warranty does not cover damages or dysfunctions due to non-compliance with directions for use of the product.

To implement the warranty, the customer shall return the product at their expenses to Made In Design, with the original invoice.

Made In Design undertakes to return an identical product at its expenses, except in case of stock out or a withdrawal of the concerned product from the range proposed by Made In Design. In this latter case, Made In Design will refund the customer.

18. Personal information

The confidentiality of your personal information is very important to us because, in order to have full confidence in us, we must be transparent regarding our use of your data.

We comply with the French Data Protection Act of 6 January 1978 as amended and the direct application of the General Data Protection Regulation of the European Union, which came into force on 24 May 2018 and has been applicable since 25 May 2018.

18.1 - Details of the Processing Manager

The Processing Manager of this website is Made In Design SAS, located at Espace Comboire Nord-Sud, 32 rue de Comboire, F-38130 ECHIROLLES, France, listed with the Register of Companies of Grenoble under the number 424.474. 609, and whose chairman is Mrs Catherine Colin

18.2 - Contacting the Personal Data Protection Service

You may access and edit your personal data at any time in the "My Account" section of the Made in Design website.

For any specific request concerning your personal data, you can contact us at your convenience by:

  • Email : rgpd@madeindesign.com
  • Letter to the following address:
    • Made in Design SAS
    • Espace Comboire Nord-Sud
    • A l’attention du Service RGPD
    • 32 rue de Comboire
    • F-38130 ECHIROLLES
    • France

Don't forget to attach some proof of identity to your requests to exercise your statutory rights (access, correction, oversight, etc.)

18.3 - Personal data collected legitimately or legally within the context of the service offered by Made In Design

The "service offered" by Made In Design consists of a commercial website ("e-commerce") dedicated to the sale of designer objects, lighting and furniture.

As soon as you open a customer account at Made In Design, we will legitimately collect the following mandatory information for the purpose of delivering the service offered

  • Title (Mr, Mrs)
  • Last name
  • First name
  • Address
  • Post code
  • Town/city
  • Country
  • Phone number (only for tracking deliveries)
  • Your email (to identify you and track orders and deliveries)
  • The password you have chosen to access the service

We will store this data until you decide to close your customer account.

However, should you wish to delete your account once you have placed an order with Made In Design, we are still required to keep your information for a period that can vary from 2 to 10 years depending on the amount of the invoice or the associated guarantees (Articles L-213-1, L-218-2 of the French Consumer Code and L-110-4 of the French Commercial Code).

What's more, in order to deliver the service offered, the Made In Design website has the legitimate need to place mandatory records on your browser without prior consent, for the following elements to function:

  • the order basket (expiry: 180 days);
  • the wish list (expiry: 180 days);
  • the session identifier (expiry: 4 hours)
  • security of the purchase tunnel (expiry: 4 hours)

For more information on the records: https://www.madeindesign.co.uk/cookies.html

18.4 - Personal data collected with your consent

In accordance with applicable law, we would like to remind you, in advance, that you can withdraw your consent at a time.

18.4.1 - Newsletters

Within the context of Made In Design's newsletters, we obtain your free, informed, unambiguous and specific consent to store your email address.

This email is stored for the sole purpose of sending Made In Design newsletters.

You can, at any time, unsubscribe from the Made In Design newsletters using the relevant link at the bottom of the newsletter, or in your customer account if applicable.

18.4.2 - Prize Competitions

Within the context of Made In Design's prize competitions, we obtain your free, informed, unambiguous and specific consent to store your email address.

This email is stored for the sole purpose of the prize competition.

After the publication of the result of the prize competition, should you not be a winner, your email will be deleted from our prize competition.

18.4.3 - Quality of service surveys

Within the context of monitoring the quality of service of your purchases, we conduct surveys to assess your level of satisfaction.

We use the SurveyMonkey, TrustPilot and Google Avis solutions for this purpose.

You do not have to respond to this survey.

If, however, you wish to answer it, please bear in mind that the information regarding your experience is likely to be posted on our website or on the partner sites (TrustPilot and Google Avis).

We would therefore urge you to read the specific legal notices before your answer.

18.4.4 - Contact form

Within the context of Made In Design, we obtain your free, informed, unambiguous and specific consent to store your email address.

This email is stored for the sole purpose of contacting you.

The retention period of this email will depend on the needs of the relationship.

Once there is no more need to maintain relations, we are committed to removing it from our contact form databases.

18.4.4 - Non-mandatory records (cookies)

The cookie management banner in the bottom of your browser screen gives you guidance on how to manage your non-mandatory cookie preferences.

For more information on cookies: https://www.madeindesign.com/cookies.html

18.5 - We are transparent with your personal data

The current regulations allow you to benefit from the following rights:

  • Right to access: to find out if we are processing data about you, and if this is the case, to access your data.
  • Right of correct: to keep your data up-to-date;
  • Right to be forgotten: to delete your data at your request, as long as we no longer have legitimate or legal reasons for holding it.
  • Right to restrict processing: to suspend processing, in the case of a dispute regarding the use of the data.
  • Right to portability: to give you the option to recover your data in a structured way, for re-use elsewhere.
  • Right of opposition: to block processing in the event of doubts regarding its legitimacy (contractual, legal, etc.), as long as this legitimacy has not be demonstrated.

Most of these rights can be exercised within the "My Account" area on the Made In Design website.

For specific requests regarding these rights, you must contact the Made In Design Data Protection Service, whose contact details are shown in section 18.2 hereof.

18.6 - Right to claim

If the answers provided by the Made In Design Data Protection Service do not satisfy you, you can file a complaint with your Supervisory Authority (or Data Protection Authorities).

If you live in another country of the European Union, you can contact your own Control Authority, whose contact details you will find with the following link:

http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

If you live in Switzerland, you can contact the Federal Data Protection and Information Commissioner (FDPIC):

https://www.edoeb.admin.ch/edoeb/fr/home.html

19. Electronic signature

The "approval click" constitutes an electronic signature. Between the parties this electronic signature has the same legal value as a handwritten signature.

20. Evidence

Computer-based registers, recorded in the computer system of Made In Design in reasonable conditions of security shall be deemed to be evidence of communications, orders and payments that have occurred between the parties. Order forms and invoices are stored on a reliable and permanent medium so as to constitute a mean of evidence.

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