General terms and conditions of sale

Last updated: 08/29/2022


1 - The website is published by the company MADE IN DESIGN SAS, a simplified joint stock company with a capital of €78 476, of which the registered office is located in Echirolles (38130), 32 rue de Comboire, registered under the unique identification number 424 474 609 RCS Grenoble ("Made In Design"). Made In Design is the instigator of the sales offer for the products presented on its website: (hereinafter referred to as the “Website”)

2 - These General Terms and Conditions of Sale apply between Made In Design and the Website Customer. The General Terms and Conditions of Sale, as well as the purchase order and the order confirmation constitute the sales contract between the Customer and Made In Design regarding the sale of the ordered Products. Any order placed on the Website requires the Customer to accept in advance the General Terms and Conditions of Sale unreservedly and in full. Should it not agree with the General Terms and conditions of Sale, the Customer must not use the Website. Made In Design reserves the right to adapt or modify these General Terms and Conditions of Sale at any time and without prior notice, with the adjustments or modifications then being applicable to any orders placed after these adjustments or modifications. In the event of a modification, the General Terms and Conditions of Sale applicable to the Customer's order are those which were online, and which the Customer accepted on the day when it placed the order.

3 - For any information relating to the fulfilment of one or more Orders, or the processing of a claim, the Customer must contact Customer Services:
‐ By telephone: +44 (0)207 692 4001 (UK local rate) Monday to Saturday: 8am - 5pm
‐ By letter to the following address: 32 rue de Comboire - 38130 Echirolles - France
‐ By email : Via our contact form

Article 1 - Definitionss

The terms and expressions starting with a capital letter in the General Terms and Conditions of Sale have the following meaning (irrespective of whether they are used in the singular or the plural).
"General Terms and Conditions of Sale": mean this document, which is to say the terms and conditions which apply in the relationship between Made In Design and the Customer;
"Order": means the Customer's purchase order for one or more Products placed by using the Website or through Customer Services;
"Website": means the Website which can be visited at and which is published by Made In Design and/or any other address which has a different extension;
"Product": means a product offered for sale on the Website;
"Customer": means an adult consumer in the form of a natural person who uses the Website and purchases one or more Products for his or her personal needs, via the website having previously accepted the General Terms and Conditions of Sale.

Article 2 - Purpose

The General Terms and Conditions of Sale define the rights and obligations of Made In Design and of the Customer in connection with the sale of Products by Made In Design on the Website or through Customer Services on the Website set up by Made In Design. Any use of the Website and any ordering of one or more Products via the Website implies the outright acceptance of all of the General Terms and Conditions of Sale.

The General Terms and Conditions of Sale are reserved for consumer buyers, to the exclusion of any business customers. Only people who are legally able to subscribe to contracts concerning Products offered for sale on the Site may place an Order on the Website. When placing the Order, the Customer guarantees that it is fully legally able to accept to the General Terms and Conditions of Sale, to place an Order and to conclude a sale.

Article 3 - creation of an account

So as to be able to order Products from the Website, the Customer must create an account which involves providing the required information in the registration form. In addition, the creation of an account is obligatory in order to qualify for all the private offers, private sales or any other sales campaigns reserved for the customers of the Website.

To this end, the Customer states that it has provided complete, and correct personal information which allows it to be precisely identified in any situation. Any personal information which has been made up or which is slanderous may result in the closure of the Customer's account and the cancellation of its Order.

When creating its account, the Customer chooses a username and a password. The Customer is informed that its username and password are personal and confidential and as such, it undertakes to keep its password secret and not to disclose it to a third party, under any circumstances.

The Customer may access its account at any time using its log in details. Customers are responsible for everything that they do on the Website when they use their user names and passwords. Any user registered on the Site will be held liable for any Order placed when it enters its log-in details, subject to the right of withdrawal under article 9.4. Through the act of creating its account, the Customer accepts Made In Design's Personal Data Protection policy (Article 12).

Article 4 - Order terms - Placing an order

4.1. The Customer may place an order, in English, directly on the Website, after having logged in, in accordance with article 3.

4.2. By browsing in the various sections of the Website, the Customer may place the Products of its choice in its shopping basket by clicking on the "Add to the Basket" button. It is possible at any time to change or confirm the purchases which are in the basket.

Each of the steps required for the sale are explained on the Website.

Any information about the Products may be given, and any Order may also be placed by the Customer, in English, directly with Customer Services on +44 (0)207 692 4001 (UK local rate).

For any requests for information or any Order, the Customer is responsible for the telecommunications costs when accessing the Internet and using the Website, or when calling the Website's Customer Services.

4.3. In accordance with the provisions of article 1127-2 of the Civil Code, the Customer will have the option of verifying the details of its Order and its total price and, if necessary, of correcting or changing it before giving its final acceptance of the Order.

Made In Design may not be held liable for any inputting errors made by the Customer's, or for their possible consequences in terms of delay or errors concerning the delivery. In these cases, any reshipment costs that there may be, will be the responsibility of the Customer.

4.4. Once it has confirmed the contents of its shopping basket, the Customer must:
- provide all the requested information, including information on the content and payment terms;
- declare that it fully accepts the General Terms and Conditions of Sale.

After having provided or amended this information and subject to having expressly accepted the General Terms of Sale, the Customer will finalise its order by clicking on the "Finalise My Order" Button on the payment page. By "double clicking" to confirm the order the Customer signals its acceptance of the prices and features of the products that it has purchased.

Article 5 - Order terms - confirmation

5.1. Once the Order has been confirmed by the Customer in accordance with the terms of article 4.4, a confirmation email, acknowledging receipt of the Order and which contains all of this information, is sent by Made In Design to the Customer as soon as possible.

5.2. The Order will not be considered final until Made In Design sends the confirmation email referred to under article 5.1 to the Customer, and the sale of the Product(s) will not be recorded until the Customer has paid the corresponding price.

5.3. The Product offers and prices are valid as long as they appear on the Website, with it being pointed out that the Website is updated daily. Product offers are limited to available stocks. Should a product not be available, in particular due to it being out of stock, Made In Design undertakes, firstly, to remove it from the Website as soon as possible. Sales or promotional campaigns are listed as such on the website along with the period of their validity.

5.4. Should a Product ordered by the Customer be unavailable, in particular due to a halt in production or distribution by a supplier, Made In Design undertakes to inform the Customer by e-mail as soon as it becomes aware of this unavailability. Made In Design will then inform the Customer, if there are grounds to so, of the new time when the product concerned will be available once more and will offer it an equivalent Product if there is one.

Should the Customer refuse to wait for the product to be available, or should it refuse an equivalent product, the Customer will be refunded the price paid for the Product if its bank account has been debited, within 14 days of the date of confirmation of this refusal.

5.5. In accordance with the provisions of article L.121-11 of the Consumer Code, Made In Design is entitled to refuse any Order on legitimate grounds, particularly in the event of a payment problem, or of a foreseeable difficulty with delivery, or an abnormal order or one which was placed in bad faith. Made In Design also reserves the right to request proof of identity by e-mail and/or telephone, in which case the Customer will then have the option of cancelling its Order.

Upon receipt of the order, Made In Design is entitled to refuse it should the prices displayed online or as a result of the Order be, in particular due to an error or technical malfunction, or computer bug, derisory with regard to the real sales price of the Product.

Article 6 - Order terms - Product prices

6.1. . The prices of the Products listed on the website are in Pounds inclusive of VAT. The prices of the Products do not include any amount that the Customer has to pay as part of the logistic preparation costs (processing; shipment), which remain the responsibility of the Customer. The Customer is informed of the total amount that it has to pay as part of these costs, either when it logs onto the Website or when it calls Customer Services, before confirming its Order.

6.2. For deliveries of Products outside of the United Kingdom, the provisions of the General Tax Code regarding VAT shall apply. For a delivery outside the European Union, the Customer must pay the customs duties, VAT or other taxes payable in conjunction with the importation of the products into the country where they are to be delivered.

The formalities concerned are the sole responsibility of the Customer, unless otherwise stated. The Customer is solely responsible for verifying the possibilities regarding importing the products ordered with respect to the law of the country of delivery.

6.3. Made In Design reserves the right to change prices at any time and without notice, but the price applicable to the Customer's Order will remain that indicated in the summary of its shopping basket when its order is confirmed. The prices displayed online or which are linked to the Order are guaranteed, unless it can be shown that, in particular due to an error or technical malfunction, or computer bug, that they are derisory with regard to the real sales price of the Product.

Article 7 - Payment [back to the menu]

7.1. Scope of the payment The prices of the Products and the costs for the logistical preparation and delivery are payable in full by the Customer when the Order is placed. The Customer also undertakes to pay or have paid, as the case may be, customs duties, VAT or other taxes which are payable in respect of the importation of the products into the country of the place of delivery, directly to the forwarder or carrier.

7.2. Payment method Payment of the Order may be made by the Customer by credit card, which is secured, in accordance with the terms provided on the Website. Any payment made by credit card may not be cancelled. The payment of the Order by the Customer is irrevocable, without prejudice to the Customer’s right to exercise its right of withdrawal. For an order via the website, or by telephone via Customer Services, the Customer confirms and guarantees that it is the holder of the credit card and that there are sufficient funds for honouring the payment of the Order.

The Customer's bank account will be debited one (1) day after the date of the confirmation of the Order. The payment will be considered effective after confirmation of the agreement of the bank payment centres

The Customer may also pay for the Order:
‐ By transfer to the order of Made In Design (bank details as provided at the time of the Order. Should Made in Design not receive the transfer within 7 days of the confirmation of the Order or should the transfer be refused by its bank, Made in Design reserves the right to cancel the Order
‐ By Paypal. The Customer then guarantees to Made In Design that it has the necessary authorisations for using this method of payment when placing the Order The Customer guarantees to Made In Design that it has the authorisations which may be necessary for using these methods of payment when the Order is accepted.

In general, the Customer guarantees Made In Design, when the Order is accepted, that it is fully entitled to use the means provided for the payment of its order and that it has the authorisations which may be necessary for using the means of payment concerned.

The Website uses one of the most powerful SSL (Secure Socket Layer) encryption security systems available for protecting any sensitive data relating to payment methods.

In order to keep transactions secure, Made In Design works with its Atos Worldline partner which meets the so called "PCI-DSS" standard (Payment Card Industry Data Security Standard). When the Customer makes its payment, its bank details are encrypted with the HTTPS protocol and then only sent to servers which are able to decipher them. In order to avoid abuse and/or fraud, the authorisations and bank data are then checked directly with the Customer's bank. Customers also have the option of saving their credit card, Visa, MasterCard or American Express payment card details in order to make future purchases on the Website easier. This information is stored and secured with our partner Atos Worldline: Made In Design, never has access to confidential information relating to the said means of payment.

7.3. Non-payment and retention of title The products ordered remain the property of Made in Design until the full and final payment of the sales price.

In the event of delivery without payment having been made, Made in Design is entitled to claim the products ordered, with the Customer for its part undertaking to return any unpaid Product, with all costs being its responsibility.

Article 8 - Delivery

8.1. Delivery location As a rule, the delivery of the Products will take place, once the payment for the Order has been registered, at the delivery address indicated by the Customer when the order was placed. An email will be sent to the Customer to announce the shipment of the Products. Made In Design delivers Orders to the following countries and territories: United Kingdom and continental Europe, South Africa, Algeria, Andorra, Saudi Arabia, Argentina, Australia, Bahamas, Bahrain, Bolivia, Brunei, Cambodia, Canada, Chile, China, South Korea, Ivory Coast, Dominica, Egypt, United Arab Emirates, United States, Guadeloupe, French Guiana, Hong Kong, Hungary, India, Indonesia, Iceland, Israel, Japan, Kuwait, Laos, Lebanon, Liechtenstein, Morocco, Martinique, Mayotte, Mexico, Norway, New Caledonia, New Zealand, Peru, Poland, French Polynesia, Qatar, Dominican Republic, Czech Republic, Reunion, Russia, Saint Bartholomew, Saint Martin, Saint Pierre and Miquelon, Singapore, Slovakia, Switzerland, Tahiti, Taiwan, Thailand, Tunisia, Turkey, Ukraine, Uruguay, Venezuela, Vietnam.

The Customer also has the option of having the products delivered to a natural person of its choice whose permanent residence is located in mainland UK.

8.2. Participation in preparation and delivery costs The amount inclusive of VAT of the Customer's participation in the costs of logistics preparation (processing; shipment) delivery of the Order will be indicated to the Customer before final confirmation of the Order.

8.3. Delivery time The delivery time will be indicated to the Customer during the procedure leading up to the placing of the order, prior to the confirmation of the Order and before payment.

In any event, the maximum delivery time is thirty (30) working days from the Order of the Product, unless the Customer is informed of a special exception before the Order is placed.

If an Order contains Products which are to be delivered on different dates, the Customer may choose to receive its Products separately depending on the dates announced on each Product sheet by contacting Made In Design Customer Services; however, this option is likely to result in increased costs for the Customer in terms of the costs of logistics preparation and delivery, which will be indicated to it by Customer Services. If the Customer chooses to receive its order in one go, it will receive its order by the latest delivery time shown.

In the event of a delay in delivery, the Customer may cancel the sale under the terms of article L.216-2 of the Consumer Code, provided that the delivery delay which is recorded is not attributable to the Customer, in particular in the case of the Customer not being available to take delivery.

8.4. Delivery location A delivery is considered as having been made as soon as the Customer physically takes possession of the Product at the place of delivery agreed with the Customer when the order was placed and, if appropriate, with the carrier. The takeover of the Product is confirmed by the control and traceability system used by the carrier.

8.5. Collection of Products in case of absence Should the recipient be absent at the time of delivery, the carrier will leave a delivery notice at the delivery address indicated by the Customer. The Products will then have to be recovered or collected at the address and in accordance with the terms indicated by the carrier.

Should collection not be made within the deadline set by the carrier, the Products will be returned to Made in Design, which reserves the right to refund the price to the Customer, with the delivery costs remaining the Customer's responsibility.

8.6. Effect of the delivery The risk transfer occurs at the delivery, when the Customer physically takes possession of the Products at the delivery address indicated by the Customer, or from the carrier. Without prejudice to the timeframe that the Customer has for exercising its right of withdrawal, as soon as the Products have been received, it is up to the Customer or the recipient to ensure that the delivered Products correspond to its Order, and to verify the condition and compliance of the Products in relation to its Order.

The Customer (or, if applicable, the recipient) will signal its official acceptance of the delivery by signing the delivery receipt issued by the carrier. Should, at the time of delivery, the external appearance of the package display any imperfections, the Customer or the recipient of the Products will open the package in the presence of the carrier in order to check the condition of the Products. In the event of damage resulting from transport, the Customer must refuse the damaged Products and indicate "refused due to damage" on the return voucher.

In the event of a visible defect regarding the package, the Customer must issue any reserves and claims which appear to be justified; it will be up to Customer, as the case may be, to refuse the package.

Without prejudice to the guarantees enjoyed by the Customer under the terms of article 9, for any claim relating to a visible defect or damage at the time of delivery of the Product, the Customer must contact Customer Services as soon as possible. in order, on the one hand, to protect the rights of Made In Design with regard to the carrier, and on the other hand, should the Product still be in the Customer's possession, to initiate the return procedure in accordance with the conditions stipulated under article 9.4. Should it have refused to take delivery of or to return the Product for the reasons referred to in the previous paragraph, the Customer may request a new delivery or the cancellation of its order under the terms of article 9.1.3.

Article 9 - Compliance - Guarantee - Right of withdrawal

9.1. Product compliance

The statutory guarantee of compliance mentioned under articles L.217-4 to L.217-14 of the Consumer Code and the legal guarantee regarding defects with the sold item, referred to under articles 1641 to 1649 and 2232 of the Civil Code, will apply in accordance with the law.
In the event of a court action concerning the legal guarantee of compliance, the consumer
‐ has two years as of the delivery of the item in which to act,
‐ may choose between repairing or replacing the item, subject to the cost conditions stipulated under article L.217-9 of the Consumer Code,
La garantie légale de conformité s'applique indépendamment de la garantie commerciale. Dans le cas où le consommateur décide de mettre en œuvre la garantie contre les défauts cachés de la chose vendue telle que prévue par l'article 1641 du code civil, il peut choisir entre la résolution de la vente ou une réduction du prix de vente conformément à l'article 1644 dudit code.

- is exempt from providing proof of a non-conformity regarding the item within the twenty-four (24) months of the item being delivered. This period is six (6) months for second-hand goods.

The legal guarantee of compliance applies independently of the commercial guarantee. Should the consumer decide to apply the guarantee against the hidden defects of the item sold as stipulated by article 1641 of the Civil Code, it may choose between the rescission of the sale or a reduction in the sale price in accordance with article 1644 of the said code.

9.1.1. The information and descriptions mentioned for each Product sheet, in particular photographs, technical features and descriptions, are provided to Made In Design by the manufacturers of the Products.

In accordance with article L.111-1 of the Consumer Code, Made In Design makes every effort to inform the Customer and to enable it to be aware of the essential features of the Product.

Before they are shipped, the Products delivered to the Customer are checked to ensure that they comply with the description given to them on the Website. It is pointed out, however, that, for technical (photographic and computer) reasons, the actual appearance of the Products may sometimes differ slightly from that shown in the photographs presented on the Site.

9.1.2. Notwithstanding, if applicable, the specific guarantee conditions enjoyed by the Customer in respect of the Product in question, the Products presented on the Website are subject to the following legal guarantee conditions.

According to article L.217-4 of the Consumer Code: "The seller delivers a goods item which is compliant with the contract and is responsible for any non-conformities that there may be at the time of delivery. It is also responsible for non-conformities resulting from packaging, assembly instructions or installation if it paid for this as part of the contract or if it was carried out under its responsibility."

According to article L.217-8 of the Consumer Code: "The buyer is entitled to require compliance of the goods item with the contract." According to article L.217-5 of the Consumer Code:
In order to be compliant with the contract, the goods item must:
‐ Be appropriate for the usually expected use of a similar goods item and, as the case may be:
       • Match the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
       • Present the qualities that a buyer may legitimately expect with regard to the public statements made by the seller, by the producer or by its representative, particularly in advertising or labelling;
‐ Or display the features agreed jointly by the parties or be suitable for any special use sought by the buyer, which has been brought to the attention of the seller and which the seller has accepted.

‐ According to article L.217-7 of the Consumer Code: "Non-conformities which appear within 24 months of the delivery of the goods item are presumed to exist at the time of the delivery, unless there is evidence to the contrary. For sold second-hand goods, this period is set at six months. The seller may contest this presumption if it is not compatible with the nature of the goods item or the alleged non-conformity."

According to article L.217-12 of the Consumer Code: "No legal action resulting from the non-conformity may be taken after the expiry of a period of two years as of the delivery of the goods item."

9.1.3. In accordance with articles L.217-9 and L.217-10 of the Consumer Code, the compensation for the consequences of the non-conformity or of the hidden defects, duly established and confirmed as such by Made In Design, includes the Customer having the choice, unless such a choice entails a grossly disproportionate cost, given the value of the goods item or the size of the defect, compared to the other procedure, of having the Product repaired or replaced.

If the repair and replacement of the goods item are not possible, the Customer may return the goods item and have the price refunded or keep the goods item and accept a partial refund.

Whatever the case, the Customer must contact Customer Services and agree on the terms for the return of the Product concerned following the procedure stipulated in the "My Orders" section of the Website.

As long as it is justified, the application of the provisions of articles L.217-9 and L.217-10 of the Consumer Code, is at no cost for the buyer.

9.1.4 In the specific case of special campaigns for Products not sold new, Made In Design will indicate the nature of any defects that the Products may have. These defects will be taken into account should article L.217-8 of the Consumer Code be applied.

9.2. Extended guarantee Some Products have an extended guarantee. In these cases, the terms and duration of the guarantee are specified in the guarantee card delivered with the Product. This guarantee card does not cover damage, breakages or malfunctions resulting from non-compliance with instructions on use.

In order for the extended guarantee to apply, the Customer must contact Customer Services in order to familiarise itself with the specific procedure involved.

The product will be exchanged for an identical product. Made In Design will pay for delivery to the Customer unless the Product is out of stock or is no longer part of the range on sale. In the latter case, Made In Design will refund the price of the Product to the Customer.

9.3. Guarantee of hidden defects
According to article 1641 of the Civil Code: "The seller is bound by a guarantee against hidden defects in the item sold which render it unfit for its intended use, or that so impair its use that the buyer would not have bought it, or would only have paid a lesser price for it, had it known of the defects."

According to article 1642 of the Civil Code: “The seller may not be held liable for any visible defects which the buyer may have discovered on its own.”

According to article 1643 of the Civil Code: “The seller is liable for hidden defects even though it did not know of them, unless it has stipulated that it would not be bound by any guarantee.”

According to article 1644 of the Civil Code: “Under articles 1641 and 1643, the buyer has the choice either of returning the item and of having the price paid refunded to it or of keeping the item and having a part of the price paid refunded to it, as decided on by experts.”

According to article 1645 of the Civil Code: “If the seller was aware of the defects concerning the item, it is under obligation not only to refund the payment of the price which it received but also to pay any damages and interest to the buyer.”

According to article 1646 of the Civil Code: “If the seller did not know about the items concerning the item, it is only under obligation to refund the price and to reimburse the buyer in respect of the expenses incurred as a result of the sale."

According to article 1647 of the Civil Code: “Should the item which had defects have been destroyed because of its poor quality, the loss is for the seller who will be liable before the buyer for the refund of the price paid and for other damages as explained in the two preceding articles.

But any loss caused by Act of God will be borne by the buyer." According to article 1648 of the Civil Code: “Any legal action resulting from redhibitory defects must be brought by the buyer within two years as of the discovery of the defect.”

9.4. Right of withdrawal

9.4.1. Made In Design considers that any Customer who is not satisfied with the Products ordered should be able to exercise as freely as possible its right of withdrawal, without any penalties. In accordance with articles L.221-18 and subsequent of the Consumer Code, the legal period of the right of withdrawal is fourteen free days as of the receipt of the Product. Any Customer who returns a Product as part of the exercise of its right of withdrawal, is entitled to a refund for the price paid for the Products ordered and the costs involved in delivering the product in the first place. Upon the recommendation of Made In Design, however, any Customer who has exercised its right of withdrawal may opt for an exchange or for a credit note.

9.4.2. In order to exercise this right of withdrawal, Made In Design suggests that the customer follow the procedure set out in the "My Orders" section of the Website or contact Customer Services on +44 (0)207 692 4001 (calls charged at normal rates and free of charge from a landline).

The refund will be made, no later than fourteen days as of the date when Made In Design is informed of the Customer's decision to withdraw. The refund may be deferred until the Product is recovered by Made In Design's Returns service or until the Customer has provided proof of shipment of the Product with the date of whatever came first being that chosen.

The same payment method as that used for the Order will be applied for making the refund. Only the return or exchange of Products which are complete (accessories, notice ...) and in a perfectly fit state for resale, (not dirty, undamaged, unworn) will be accepted. To make processing your request easier and to speed up the refund, we recommend that you make sure that the return slip is carefully filled out before it is returned to us.

The costs of returning the Product items remain the Customer's responsibility, unless there is a non-conformity or proven hidden defects in the Product.

9.4.3. In the event of the right of withdrawal being used only for a part of the Order, only the price charged for the Products which were returned will be refunded.

In the event of a partial withdrawal in respect of the Order, the Customer who would have qualified, at the time of the initial Order, for a free delivery due to a certain amount for the order being exceeded, may be charged for the delivery costs corresponding to its effective order, should this order have fallen below the free delivery threshold.

9.4.4. As an exception, the right of withdrawal may not be exercised for contracts listed under article L.221-28 of the Consumer Code, including in particular supply contracts for goods prepared according to the consumer’s specifications or which are clearly customized or which, due to their nature, cannot be re-shipped or are likely to expire quickly.

The Products concerned by the exclusion of the right of withdrawal are indicated as such to the Customer, prior to the Order, in the description sheets.

9.5. Returns procedure The return procedure will be communicated to the customer once the return request is made.

Products must be returned to us properly protected and in their original packaging in a new, unused and unassembled condition. They must be in perfect condition for resale. Please do not stick or mark anything on the items’ original packaging (sellotape or return label/voucher).

Any product returned incomplete, damaged, washed, spoiled, degraded or soiled, even partially, will not be refunded or exchanged.

Save for cases of non-conformities or hidden defects to do with the Product, the cost of returning the items is the responsibility of the Customer.

Article 10 - Condition of use of the products

10.1. Before placing any order and making any use of the Products, the Customer must read all the information provided on the Website, check on the features and components of the Products and ensure that they are compatible with the use intended for them.

The prices of the Products do not include any amount that the Customer has to pay as part of the logistic preparation costs (processing; shipment), which remain the responsibility of the Customer. The Customer is informed of the total amount that it has to pay as part of these costs, either when it logs onto the Website or when it calls Customer Services, before confirming its Order.

10.2. The Customer undertakes to always comply with the recommendations for use indicated by the manufacturer on the packaging and in the instructions for use for the Products before using them. For further information concerning the features of the Products, customers should contact Made In Design Customer Services.

Article 11 - liability

11.1. The products presented on the Website comply with current French legislation and applicable standards in France.

Made In Design exclusively undertakes to comply with the applicable legal provisions in France. No regulations which are specific to the country of delivery and/or the consultation of the Website may be enforced on Made In Design.

The Customer is solely responsible for complying with the applicable regulations in its country of residence or in the country of destination of the Products. It is up to the customer to check with the local authorities concerned about any import, export or usage restrictions that there may be concerning the Products that it plans to order on the Website.

11.2. The service provided by Made In Design is limited to the supply of the Products in accordance with the conditions described in the General Terms and Conditions of Sale. Under no circumstances may Made In Design be held liable in respect of the advice, recommendations and terms of use of the Products provided by the manufacturers on the Website or in their instructions for use.

11.3. Made In Design's liability is limited to the direct and foreseeable damage which may result from the Customer's use of the Website and of the Products. Made In Design may not be held liable for damage resulting from the Customer’s misuse of the Products. Made In Design may not be held liable if the non-performance or poor performance of its own obligations is attributable to the Customer, to the unforeseeable and insurmountable actions of a third party who is unconnected to the delivery of the Products, or to an unforeseeable, unstoppable and external force majeure event. Generally speaking, Made In Design may not under any circumstances be held liable in respect of indirect or unforeseeable damages incurred as a result of using the Website and Ordering the Products.

11.4. Made In Design may not under any circumstances be held liable as a consequence (i) of the content available on other websites or Internet sources which are accessible via the hyperlinks inserted on the Website (and in particular as a consequence of the advertisements, products, services or any information), nor (ii) as a result of any damage of any kind that may be suffered by the Customer when visiting these sites.

The use of the Website implies the knowledge and acceptance by the Customer of the characteristics and limitations of the Internet and of the technologies associated with it, the lack of protection of certain data against possible misappropriation or hacking and the risk of contamination by possible viruses circulating on the network.

Because Made In Design is itself dependent on the quality of the Internet network it cannot guarantee the continuity of the Website and cannot guarantee that defects found on the Internet network will be corrected.

As a result, Made In Design may not be considered as being responsible for any unavailability of the Website or any log-in difficulties or for any interruptions to the connection (malfunction of the servers, of the telephone line or of any other technical connection) when the Website is being used or, more generally, for any disruption to the Internet network, which affects the use of the Website. As such, Made In Design may not be held liable for any forms sent to an incorrect or incomplete address, for any computer errors whatsoever or for defects detected on the Site.

11.5. Unless otherwise specified, the Website is accessible at any location whatsoever, as long as minimum technical requirements are met, in particular in terms of access to the Internet network, mobile telephone systems, and technical compatibility of the equipment used by the Customer. Given the global nature of the Internet network, the Customer agrees to comply with all public policy rules relating to the behaviour of Internet users and which are applicable in the country from which the customer uses the Website.

Article 12 - Electronic file - protection of personal data.

12.1. In order to process orders, Made In Design processes personal customer data, which is shown as being compulsory in the forms contained on the Website.

12.2. Made In Design undertakes to respect the confidentiality of the personal data provided by Customers on the Website and to treat them in accordance with the Data Protection Act of 6 January 1978, as amended and currently in force.

The database created by Made In Design for this purpose has been registered with the CNIL, in accordance with the requirements stipulated by the Data Protection Act.

12.3. The Customer's personal data are collected and processed by Made In Design in order to process the Orders. Depending on the choices made when creating or consulting their accounts on the Website, Customers have to choose whether or not they wish to receive sales or promotional offers by email from made In Design and/or its partners. Should a Customer no longer wish to receive such offers, it may request this at any time by clicking on an electronic link available on emails and newsletters or by changing its account directly on the Website.

12.4. Made In Design may be required to release this data when its service providers need to process and deliver orders, or for its after-sales service, and to carry out customer satisfaction surveys. In addition, Made In Design may also release this data in response to an injunction from the judicial or administrative authorities.

12.5. The Customer may exercise its individual right of access to the file, its right to object, correct or delete the data concerning it, either by modifying its personal information itself on the "My Account" space in the "Help" section, or by sending its request to Made In Design (by indicating its email address, surname, first name, postal address), by email Via our contact form or by post to the following address: Made In Design Service Client - 32 rue de Comboire – 38130 Echirolles - France.

12.6. The Website is designed to be particularly attentive to the needs of Customers. This means that cookies are used to report the Customer's visit to the Website as part of the creation of its shopping basket. The cookies are stored on the Customer's hard drive for a maximum of thirteen (13) months.

The Customer may object to these cookies being stored on its computer's hard drive by configuring its browser’s settings as follows:

For Mozilla Firefox:
‐ choose the “tools” menu;
‐ Click on the "Clear Private Data" icon;
‐ Find the “cookie” menu and select the options that are right for you.

For Microsoft Internet Explorer 6.0, 7.0 and 8.0:
‐ choose the "Tools" menu, then "Internet Options";
‐ click on the "Confidentiality" tab;
‐ select the required level using the cursor.

Article 13 - Suspension - Termination

The Customer may terminate its registration with the Website at any time and close its account. The Customer can do this by sending its termination request to Customer Services.

In the event of a breach by the Customer of any of its contractual obligations, in particular in the event of a payment problem, Made In Design reserves the right to suspend the Customer's access to the Websites and to the Made In Design services, or even to terminate its account depending on the severity of the breaches. Made In Design reserves the right to refuse any order from a Customer with whom it may have any dispute of whatever nature.

Article 14 - Intellectual and industrial property law

All the details published within the Website, such as sounds, images, photographs, videos, written documents, animations, programs, graphic charter, user databases, software, and other underlying technology are protected by the provisions of the Intellectual Property Code and belong to Made In Design.

The Made In Design trademark, as well as all representational and non-representational names and more generally all other trademarks, illustrations, images and logotypes shown on the articles, their accessories or packaging, whether they are registered or not, are and will remain the exclusive property of Made In Design, with the exception of the rights held over the visuals of the products, trademarks and logos of the suppliers of the Products presented on the Website.

Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logotypes, for whatever reason and in any format whatsoever, without the express and prior agreement of Made In Design, is strictly prohibited.

Unless otherwise requested, Made In Design prohibits the placing of any hyperlink referring to the Website. Any Customer who wishes to insert on its own personal website a link referring directly to the home page of the Website must request the express permission of Made In Design beforehand.

Customers may send comments, suggestions, ideas, questions, photos or any other information (hereinafter “Published Details”) as long as this content is not illegal, defamatory, slanderous, and does not infringe intellectual property rights, and is not harmful to third parties. The Customer must not impersonate a person's identity using a fake email address. Made In Design reserves the right to remove or modify any Published Details on the Website. The Customer grants Made In Design: free of charge, the right, which is transferable and sub-licensable, to use, reproduce, modify, adapt, or publish Published Details, to translate them, distribute them, display them worldwide and in any type of format for commercial or non-commercial use, for the entire legal duration of the intellectual property rights. No moral rights are transferred by the Customer. Made In Design is entitled to use or not to use the name of the Customer in connection with the Published Details.

Article 15 - Miscellaneous

15.1. Partial invalidity Should one or more stipulations of the General Terms and Conditions of Sale be considered unlawful or unenforceable by a competent court, the other stipulations shall remain in force and will retain their scope and effect.

15.2. Agreement on proof The acceptance of the General Terms and Conditions of Sale electronically has, between the parties, the same probative value as an agreement on paper.

The information provided by the Website is legally binding between the parties. The computerised records will be stored in Made In Design's computer systems under conditions offering reasonable security and may constitute a means of proof, which can be provided to the Customer, of the exchanges, orders and payments which have taken place on the Website or by e-mail. The scope of the proof of the information provided by Made In Design's computer systems is that which is granted to an original within the meaning of a signed written paper document.

It is expressly agreed that Made In Design and the Customer may communicate with each other via email or by telephone via the Website's Customer Services. Technical security measures are provided to ensure the confidentiality of the data exchanged.

Made In Design and the Customer agree that the e-mails exchanged between them validly prove the content of their exchanges and, as the case may be, of their commitments, in particular with regard to the transmission and acceptance of orders.

15.3. Storing and archiving The archiving of the contractual documents is carried out using reliable and sustainable systems which constitute a true and lasting copy which can be produced as evidence. You can access archived contracts by requesting them by email Via our contact form

15.4. Waiver The fact that Made In Design or the Customer does not exercise any whatsoever of its rights under the General Terms and Conditions of Sale may not result in it waiving this right on its part and exercising it at a later date, with such a waiver only being possible following an express statement.

15.5. Force majeure Made In Design will suspend all or part of its obligations, in particular deliveries, in the event of the occurrence of an Act of God or force majeure event which may interfere with or delay the fulfilment of such obligations.

The following are considered as such and in particular without this list being exhaustive, war, riots, insurrection, social unrest, and large-scale general strikes. Made In Design will inform Customers of the occurrence of an Act of God or force majeure event within seven days of its occurrence. Should this suspension continue beyond fifteen days, the Customer will have the option of cancelling the current order, and it will then be refunded in respect of the price of the Products ordered and the delivery costs which have been paid.

Article 16 - Applicable law - Jurisdiction

The General Terms and Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is binding. In the event of difficulties occurring following the Order, the delivery of the Products and more generally the performance of the sale, the Customer will have the option, before any legal action is taken, of seeking an amicable solution, in particular by means of a consumer association or by using any other legal advice of its choice. Any dispute which may result from the interpretation or performance of the General Terms and Conditions of Sale and its consequences will be brought before the competent courts. The General Terms and Conditions of Sale also apply in the relationship with any user of the Website who has not placed an Order, in particular with regard to articles 11 to 15.

Article 17 - Mediation

In accordance with the Article L 616-1 of the French Consumer Code, in the event of a complaint not being settled amicably with the customer service team, the Customer having started written proceedings less than a year ago without a satisfactory outcome, may access a mediation service free of charge if the Customer purchased the Product in France.

Made In Design is a member of the FEVAD (French Federation of E-Commerce and Distance Selling) e-commerce mediation service (hereafter “the Mediator”), whose contact details are: 60 Rue la Boétie, 75008 Paris – FRANCE -

To find out how to submit a request to the Mediator, Customer is invited to visit

To ensure the Customer's case for mediation is valid, the request must include: The Customer's address, telephone number, email address, the customer number and/or order number, the order date, the dispute details, and written proof of the steps taken by the Customer to resolve the dispute amicably with the Company before referring to the Mediator, the solutions proposed by the Company, and the Customer's expectations.

Under the terms of Article L152-2 of French Consumer Code, disputes will not be reviewed by the Consumer Mediator when:
- The Customer cannot justify having previously tried to resolve the dispute directly with the professional by written complaint in accordance with the procedures provided for in the contract;
- The request is clearly unfounded or abusive;
- The dispute has been previously reviewed or is currently under review with another mediator or by a court;
- The Customer has submitted their request to the Mediator in excess of a one-year period from the date of their written complaint to the supplier;
- The dispute does not fall within its jurisdiction.

The Mediator will inform the consumer if their case has been rejected within a period of three weeks following receipt of their application.

In accordance with European Regulation no. 524/2013, Customers may also use the online dispute resolution platform at: