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Information about your delivery

Dear customer,

Lots of you have chosen Made In Design, and we are delighted to be able to meet your design needs with our catalogue, and we thank you for your loyalty.

This enthusiasm has led to a very significant growth in orders recorded in recent weeks, so we are letting you know that our logistics activity is being impacted by numerous large volumes of items in preparation, forcing us to extend dispatch times from 5 to 8 working days for non-bulky items and 15-20 working days for bulky products

Aware of the inconvenience caused, we would like to apologise for this delay. We thank you in advance for your understanding and remain at your disposal for any additional request.
You will be informed of the status of your order as soon as it leaves our warehouse on its way to you.

Delivery

You decide where your parcel is delivered

Your parcel can be delivered wherever you decide: at home, on holiday, at work…
We are able to deliver to the address that you have chosen, in the UK or abroad or to any of the countries listed below.
UK deliveries: our delivery charge includes all relevant fees and there will be no additional charges to customers.
For deliveries outside the UK or the European Union, taxes and customs fees will be charged to the delivery address and will be requested at the time of the delivery.
The bill will be sent with the parcel unless the delivery and invoice addresses are different.

Shipping

In order for you to receive your goods in the best conditions and time delays, we have chosen the following delivery companies.

UK deliveries:

  • Small / light parcels
  • Delivery by DPD or Royal mail within 5 to 7 days.
  • Big / heavy products
  • Delivery byGeodis courier service (from Monday to Friday).
  • ● If you have chosen to be contacted prior to delivery, the courier company will call you within 3 to 5 days to arrange for a delivery date and time.
  • ● All deliveries of big/bulky items are automatically kerbside deliveries. Should you wish to be delivered to your flat or into you house, this is possible on request with extra delivery charges. In order to get a quote for this type of delivery, please contact our customer service.
  • ● Please note that if there is no suitable access for the lorry, the order will be delivered to the kerbside.
  • ● For very heavy items, and to ensure optimal conditions of transport, your items may arrive shrink-wrapped on a pallet. Our service doesn’t include the removal of packaging (including the pallet itself), assembly or setup of your item(s). In order to get a quote for this service, please contact our customer service.

Returns

Under Regulation 10 of the Distance Selling Regulations, the Customer has the legal right to cancel his Order within fourteen (14) working days, starting on the day after the day on which the goods are received.

Our returns & refunds policy on standard goods that aren't damaged:
Please contact us to discuss a return within 14 working days starting on the day after the day on which the goods are received. Any goods returned must be unused and packed in their original packaging. Made In Design may claim refund from the Customer in case of damaged products or goods which have been used and sent without applying reasonable care.

To avoid any excess charges by returning the product(s) to our French warehouse, we can organize a courier service to pick up the goods. The courier service will call you to arrange a good time to pick up the un-wanted product(s).

The fixed prices for returning unwanted products are as follow:

  • £100.00 parcel up to 20kgs. Pickup service by one of our transport partner.
  • £158.00 parcel over 20kg or pallet. Pickup service by one of our transport partner.

Delivery areas - Delays - Shipment costs

Delivery dates and shipment costs are communicated for every order when placing the order. These will also be confirmed by e-mail after the order has been placed.
Within the UK and European countries.

If you are not in when the goods are delivered, the driver will put a card through your door. If the product is delivered via DPD (small products under 30kgs) they will automatically attempt a second delivery on the next business day (free of charge).

You can also opt for an upgrade delivery: choose a morning or an afternoon slot or a Saturday morning for a small additional charge (amount indicated on the card).
If your order is delivered via courier you will have to call them and re-arrange another delivery.

> If one or several items are not in stock when placing your order, the delivery times will be extended as indicated in your shopping basket.


Outside the UK or the European Union, customs duties and local taxes will be borne by the recipient.

 
  Parcels (non-bulky items, e.g. chair, decoration, tableware...)  
  Country of Delivery Service Delay Price  
  UK Mainland Standard 5-7 working days £8,90  
  UK Islands - Jersey/Guernsey Standard 8-10 working days £18  
  Republic of Ireland Standard 3-6 working days £6,50  
  European Union Standard 3-6 working days £6,50  
  Switzerland Standard 3-6 working days £6,50  
  Eastern Europe Standard 4-6 working days £17,90  
  North America Standard 6-8 working days Depending on weight. Calculated at checkout.  
  Central & South America, Asia, Africa Standard maximum 12 working days Depending on weight. Calculated at checkout.  
  Oceania Standard 10-12 working days Depending on weight. Calculated at checkout.  
 
  Pallets (bulky products, e.g. sofa, table, bookcase...)  
  Country of Delivery Service Delay Price  
  UK Mainland Standard 18-20 working days £128  
  UK Islands - Jersey/Guernsey Standard 18-20 working days From £17,90 - Depending on weight  
  Republic of Ireland Standard 6-10 working days £16,90  
  European Union Standard 6-10 working days £16,90  
  Switzerland Standard 3-6 working days £16,90  
  Eastern Europe Standard / /  
  North America Standard / /  
  Central & South America, Asia, Africa Standard / /  
  Oceania Standard / /  

Taxes and custom fees

For all deliveries outside the UK or the European Union, VAT, taxes and custom fees will be at the customer’s expense, and will be asked for at the time of the delivery. (The amount will be calculated once the goods arrive in customs)

Made in Design does not manage the tax refund. You can either contact the customs directly or have the delivery made to the asked address.
In this case, the invoice will be included with the parcel and a copy of the invoice will also be available in the customer’s account on the website.

Recycling old electrical items

If you’re buying a new electrical item, we will recycle your old one for free.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance of recycling their old electrical items.

When purchasing an equipment from us, if you have an old equipment to recycle, please contact us to organise the return shipment, as indicated in the Returns section above. This shipment will be free of charge.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheelie bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheelie bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.